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Operations
Manager
30K + commission
• Direct involvement in the recruitment,
selection induction and on going skills
development for all direct reports,
ensuring we attract and retain the best
talent
• Undertake regular audits of coaches to
ensure call monitoring and calibration
is undertaken as required, and
corrective action undertaken as required
to meet contractual and internal KPI’s
• To ensure metrics are consistently
achieved and appropriate actions taken
to address any shortfall
• To undertake formal quarterly
performance reviews and 1:1 meetings
with direct reports against KPI’s
• Establish a process of continuous
review and proactive
For more details, call 01789 268494 or email
info@callcentrepeople.com
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