Call Centre Manager                                                                                     Birmingham Inbound Sales Manager Role purpose: Overseeing the Inbound Sales & Service department to ensure financial and regulatory objectives are met Ensure all departmental employees are competent, fit for purpose, developed and motivated In line with our policy, ensure the principle of Treating Customers Fairly is an intrinsic part of the organisation's culture and day-to-day operations. To deliver sales and service results for the Inbound call centre. The Sales Manager will drive improvements, which will increase shareholder value, promote an excellent customer experience and will make it a great place for our people to work.   For FSA regulation purposes maintain appropriate knowledge of the ‘High Level Standards' within the FSA's Handbook of Rules and Guidance and be able to apply this knowledge in ensuring the business complies with the regulations to the fullest extent. Regulatory Knowledge Insurance and FSA Regulation   Commitment to competence                  Selling and renewals Maintain knowledge of H & S legislation and be able to apply this knowledge in ensuring the business complies with legislation and be able to apply this knowledge in ensuring the business complies with legislation to the fullest extent   Essential   Proven 2nd line management experience within a Call Centre environment Experience maintaining service levels within an Inbound contact centre - service AND sales Desirable   Understanding of HGB systems and products Experience of working within an FSA regulated environment would be advantageous For more details, email info@callcentrepeople.com   Join Our Newsletter