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Our client, one
of the largest worldwide direct
savings banks who provides
complex banking solutions to
national and international
clients has the requirement for
an experienced Team Leader for
their large and rapidly growing
site based in Berkshire. The
role has come available due to
rapid growth and we are seeking
people who are used to working
within a dynamic, fast paced
environment (not necessarily
Financial Services).
There are key benefits to this
role:
* £20-24k basic salary
* various commission and bonus
scheme
The role:
Reporting to the Operational
Manager this role will be
directly responsible for a team
of 10 Customer Service agents
who are responsible for managing
the customer expectations each
step of the way.
To manage the day to day
delivery of all aspects relating
to Customer Services and provide
the necessary direction to
ensure that the unit focuses on:
1) Quality and quantity in equal
measures
2) Client servicing in line with
commercial practices
3) Development of immediate /
direct teams
4) Recruitment of exceptional
talent
5) Manage escalated issues
The successful candidate will be
required to drive performance
through their teams which will
include ensuring the teams are
constructed with the right
balance of skills and
experience, this will also be
gained through effective
recruitment procedures which the
successful candidate will
manage.
The successful candidate will be
well versed in the delivery of
excellent client communication,
management of operational
budgets and through effective
generation of MI be versed on
identification of trends and
therefore weaknesses.
This is a superb role for a
dedicated, exceptional candidate
who can demonstrate an
exceptional track record within
this type of customer led
industry.
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