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Account
Manager
Bristol, 25,000GBP
The Job
We are currently looking for a dedicated
Account Manager
on behalf of a Government Body.
The main purpose of this role is to
support the interface between
the client
and the business whilst ensuring the
profitable delivery of an excellent
service.
The main responsibilities include:
·
Of paramount importance will be the
ability to build rapport with the client
and manage an effective business
relationship with them and their
stakeholder groups
·
Acting as the key point of contact and
escalation regarding the client
(internally and externally).
·
Executing a client contact strategy and
delivering accurate and timely reporting
with appropriate analysis and
recommendations.
·
Ensuring that financial measures on the
account are in line with client and
business expectations.
·
Identifying areas for service
enhancements and developments through
efficient and profitable initiatives
The Selection Criteria
Experience
·
An understanding and knowledge of the
business market and competitors is
essential.
·
An in-depth understanding of inbound and
blended solutions, with an ability to
problem solve.
·
Knowledge of the education, marketing
industry and/or Communication
Centres
is advantageous
Skills/personal attributes
·
A strong team player you will be
assertive and enthusiastic with a
capacity for working under pressure. You
will need to be highly organised with
strong attention to detail, and
appreciate the importance of client
confidentiality
·
The skill to understand and communicate
client requirements with a clear,
positive and customer-focused message is
important to this role.
·
The skill of identifying up-selling
opportunities.
·
An understanding of margin contribution
models, and the management of these
·
A good understanding of the core market
area e.g. call centre operations, or
response industry and how to utilise
these to deliver clients’ expectations.
For more
details, email
info@callcentrepeople.com or call
01789 268494 or 077400 96598 outside of
office hours
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