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A recent report by Fasthosts Internet
Limited presents a negative report on the
way British contact centres deal with
emails.
Key findings are, - 78 per cent of
consumers failed by slow customer service
emails - Nearly 60 per cent of customer
service email enquiries wait more than 24
hours for a reply - One-third of British
consumers have send more than 10 emails
about a single customer service enquiry
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