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Another 150 Call Centre Jobs in The North East

An expanding international contact centre is targeting the recruitment of around 150 new staff as it looks to cement its presence in the region. twenty4help, based at the Watermark in Gateshead, provides around the clock helpdesk and multilingual technical support to hardware and software companies around the world. However, after recently being acquired by French company Teleperformance, it is looking at expanding its North East client base, and is working with regional development agency One NorthEast to identify opportunities.

Klaus Oesteroth, Managing Director of twenty4help and responsible for the UK operations’ strategic development, said: “Our aim is to become one of the top ten outsourced contact centres in the UK and its leading provider of technical support services, a position we already hold in Europe. The company, which was founded in Dortmund in Germany in 1992, currently employs 400 staff in the UK, 250 of which are employed in Gateshead, but is expecting to increase its workforce to around 550 over the next few months.                                                                                                                                

Judith Mottershead, Operations Manager at twenty4help, said: “These are more than call centre jobs, as we invest a great deal in the training and development of our staff. We also have a policy of promoting from within the organisation and given the technical variety of our work, there are many different opportunities.”




 

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