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Reporting to the
Operational Manager this role will be
directly responsible for a team of 10
Customer Service agents who are
responsible for managing the customer
expectations each step of the way.
To manage the day to day delivery of all
aspects relating to Customer Services
and provide the necessary direction to
ensure that the unit focuses on:
1) Quality and quantity in equal
measures
2) Client servicing in line with
commercial practices
3) Development of immediate / direct
teams
4) Recruitment of exceptional talent
5) Manage escalated issues
The successful candidate will be
required to drive performance through
their teams which will include ensuring
the teams are constructed with the right
balance of skills and experience, this
will also be gained through effective
recruitment procedures which the
successful candidate will manage.
The successful candidate will be well
versed in the delivery of excellent
client communication, management of
operational budgets and through
effective generation of MI be versed on
identification of trends and therefore
weaknesses.
This is a superb role for a dedicated,
exceptional candidate who can
demonstrate an exceptional track record
within this type of customer led
industry. Financial Services experience
is not essential but would obviously be
an advantage.
For more details, call 01789 268494 or email
info@callcentrepeople.com
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