TEAM LEADERS, BIRMINGHAM, £17-19.5K Role Objective: Directly manage, measure, develop, motivate and organise team to efficiently and effectively achieve campaign/account objectives, ensuring quality standards are adhered to at all times. Experience  A minimum of 6 months hands on supervisory experience of successfully leading, motivating and coaching a team either within a call centre or similar work environment. Experience of personally meeting work targets. Skills/personal attributes  Strong team player and role model, capable of gaining trust and support a team, peers and others. Strong Customer focus Excellent communication skills and the ability to deliver excellent customer service Ability to relate to others in a positive manner and build strong working relationships Keyboard skills, Telephone skills, Computer literacy